RETURNS POLICY
Date of last update: 3/12/2024
In this Return policy, "we" "us" and "our" refers to FMJ Industries. We may update or change these Terms in this policy from time to time, we recommend you check this policy periodically for any changes.
To be eligible for a return, we require a receipt or proof of purchase. your item must be unused and in the same condition that you received it. It must also be in the original packaging unless express written permission by us.
Several types of goods are exempt from being returned. Any goods specially made such as Custom order (made to order) goods, items cut to length, any goods altered or damaged by the Purchaser, any electrical parts that have been wired in and Downloadable CAD Drawings / Models products are not eligible for refund or return.
CANCELLATIONS
No order may be cancelled, modified or deferred without the prior written consent from FMJ Industries (which is at our sole discretion). If such consent is given, it is at our election and subject to us being reimbursed all losses, including loss of profits, and paid a cancellation fee.
EXCHANGES
No order may exchanged without the prior written consent from FMJ Industries (which is at our sole discretion). If such consent is given, it is at our election and may subject to us being reimbursed all losses, including loss of profits, and paid a handling fee.
RETURNS
We will replace any product delivered to you that is faulty or is damaged. To return a faulty or damaged product, you must notify us in writing within 14 business days of receiving goods through our contact info: Adrian@fmjindustries.com.au. Please provide photos/videos of damaged goods, packaging or any relevant information.
Once we have been notified in writing of the return of faulty, damaged or undamaged goods, you may return the product to our store, valid proof of purchase eg. tax invoice or receipt is required. The Product must be returned within 14 days of us acknowledging return in writing.
Returned Goods must be clearly marked with the Return Number or such other reference provided by us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement or refund.
If you are approved, then your replacement or refund will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If we are unable at the time of return to replace returned goods, we will refund you for the amount initially debited for the purchase including packaging and postage charges.
SHIPPING
Returned goods must returned to: 22 Grand Entrance, Australind, 6233 Western Australia
Original shipping rates are not refundable. The customer is responsible for packaging and shipping of returned goods. Goods returned in a damaged condition are not refundable.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
INSTORE RETURNS
Goods can be returned in person to our address in person. The return MUST be pre-arranged with us before returning to our address.
PACKAGING
Goods shipped for return must be packaged in the original packaging so that damage in transit does not occur. If original packaging is damage or unusable, you must obtain written permission by us to package the goods in a similar manner to how it was shipped to you. Goods returned in a damaged condition are not refundable.
LATE OR MISSING FUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fmjindustries.com.au
